How we work
Small on purpose.
A national chain quotes from a call-centre script and sends whichever subcontractor is free
that week. The van that arrives has a badge on it nobody at the office has met. That model
works at volume and it is exactly what we are not: the people who survey your move are the
people who turn up to do it, and there is no broker layer between you and the crew.
It is also why the destination list is four countries rather than forty. France, Spain,
Italy and Portugal can each be reached from London with the same van and the same crew, by
road or with a short ferry leg, which means one crew, one inventory, one customs file and
one person to ring. Add a destination where a partner crew would have to do the delivery
and all of that breaks. We would rather tell you we do not
cover somewhere than quote for a job we would have to hand away.
The local half.
Plenty of what leaves the yard never crosses the Channel. The European routes are what the
brand is built around, but the weekly reality is a sofa from Hackney to Walthamstow, a
flat-share ending in Peckham, a single wardrobe that will not go down a Victorian
staircase. That work is not a sideline — it is what keeps a crew on London streets who
already know which roads take a Luton and which need a shuttle.
It shapes how we price, too. A firm that only runs long-haul quotes a local job by volume
and distance, because that is the model it knows. A firm working London every week prices
by access, because access is what actually decides how long a move takes. The difference
between a ground-floor flat with a loading bay and a third-floor walk-up on a controlled
street is a lot of extra crew time, and it does not show up in any measure of cubic
feet.